How much is an airport pickup in Hanoi?
Safe Landing is $35 for a car (1 to 3 guests) or $50 for a van (4 to 8 guests). Landing Kit is $55 or $80 and includes one SIM or eSIM. First Evening is $95 per person, with the pickup for your whole party included. Prices are the same in Da Nang and Ho Chi Minh City.
How do I pay?
In cash, to your driver, when you reach your hotel. Vietnamese dong or US dollars are both fine. Nothing is charged online and we never ask for card details. If you'd rather pay ahead, ask us for a PayPal link.
What happens if my flight is delayed?
Nothing changes for you. We track your flight number, so your driver adjusts to your real landing time at no extra cost. If your flight is cancelled or rebooked, just message us the new details.
How far ahead do I need to book?
At least 24 hours before you land. If you want a Vietnamese SIM with a +84 number, give us 48 hours, because every SIM in Vietnam has to be registered to your passport. For the morning game with locals, five days, so we can find a session that suits your level.
Should I choose a travel eSIM or a Vietnamese SIM?
A travel eSIM is data only and installs on your phone at home, so you're online the moment you land. Your phone must support eSIM and be unlocked. A Vietnamese SIM gives you a +84 number, which helps with Zalo, Grab and small hotels that confirm by text. We need a photo of your passport to register it. Our eSIM and SIM card guide explains the difference in more detail.
Who meets me at arrivals?
Your driver, or someone from our team, holding a sign with your name. You'll get their name, photo and the car's number plate on WhatsApp the day before you fly.
Do you pick up at other airports in Vietnam?
Yes. We arrange pickups at most airports in Vietnam, including Phu Quoc, Nha Trang, Hue, Hai Phong and Da Lat. Send us your flight and hotel and we'll confirm. First Evening runs in Hanoi, Da Nang and Ho Chi Minh City.
Can I cancel or change my booking?
Yes. Nothing is paid upfront, so just message us if your plans change. Please give us as much notice as you can so your driver isn't waiting for nobody.
Can you take me back to the airport at the end of my trip?
Yes, for the same price as Safe Landing. Tick the box on the form or add your departure flight in the notes.
Do you have child seats?
Tell us the ages of your children when you book and we'll confirm whether a child seat is available for your car.